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What These Terms Cover for Your Account

These terms set out the rules that apply when you open an account with us and use any part of the platform — deposits, withdrawals, games, or support. Access depends on local law and is available only where permitted in eligible regions.

JazzCash Deposits CoveredEasypaisa Withdrawals CoveredRaast Transfers CoveredAccount Access RulesPakistan Eligible Regions
9p999 What These Terms Cover for Your Account
ACCOUNT SECURITY STANDARDS

How We Handle Your Account and Data

Your account security and the integrity of your data sit at the centre of how we operate. Passwords are stored using one-way hashing — we cannot retrieve your password, only reset it via OTP to your registered mobile number. Deposit records for JazzCash, Easypaisa, and Raast transactions are retained for as long as required under applicable financial record-keeping obligations. You can request a summary of your transaction history by contacting support with your account reference. If you believe your account has been accessed without your consent, use the lock-account option in settings immediately and then contact support to begin a review.

Data Retention

We keep your account and transaction records for the period required by applicable rules. You can request your own records at any time by contacting support with your account reference number.

OTP Account Access

Login and password resets use OTP sent to your registered mobile number. If your number changes, update it through account settings before your next login to avoid being locked out.

Cookie Use

We use session cookies to keep your account active while you browse and functional cookies to remember your deposit method preference, such as JazzCash or Easypaisa, across sessions.

Contact for Changes

To request a correction to your account details or to ask about how your data is used, reach out through live chat or email. We respond to data queries within a reasonable timeframe.

TERMS SUPPORT PATHS

Reach Us About Your Terms Questions

If anything in these terms is unclear or you want to raise a concern about how they apply to your account, our support team handles queries directly. You can reach us through the live chat inside your account dashboard, by email at the address listed on the contact page, or through the help section accessible from the main menu on mobile.

Team online

Live Chat

Open your account dashboard and start a chat session. Our team handles terms queries, account access questions, and deposit or withdrawal concerns raised under these terms.

Email Support

Send your question to the support email on our contact page. For terms-related queries, include your account reference so we can respond to the right record.

Help Section

The help section in the main menu covers common terms questions, including what happens when terms change and how to close your account if you choose to.

Questions About These Terms Answered

These are the questions we get most often about how our terms work in practice — account access, what changes mean for you, and how to act if something does not look right.

Yes. Every deposit method we support — JazzCash, Easypaisa, Raast — falls under these terms. The rules on deposits, disputes, and refunds apply regardless of which payment method you use.

We post the updated version on this page with a revised date at the top. If you continue using your account after that date, you are accepting the updated terms. We do not send individual notifications for every revision.

Yes. If you do not want to accept a terms update or simply want to close your account, contact support through live chat or email. We will process the closure and confirm when it is complete.

Reach out to support via live chat from your account dashboard or by email. Provide your account reference and explain which part of the terms you believe was applied incorrectly so we can review it properly.

These terms apply to all accounts where access is permitted under local law. Availability depends on your region and local law; if access is not permitted where you are, these terms do not grant any entitlement to use the platform.

Contact support with your account reference number and specify the date range you need. We can provide a record of deposits and withdrawals, including those processed through JazzCash, Easypaisa, or Raast.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.